• Rescheduling 2 weeks prior to an event incurs a $50 fee. Rescheduling 2 weeks or less incurs a $100 fee. Please note that there are no refunds in the event of a cancellation.
• What if I need to add another player last minute?
  
• A $10 per person late fee will be charged for any additional players added to a private party within 7 days of your scheduled event.
• A $10 per person fee will be assessed for any payment made for an individual participant. (one payment is to be made by the party leader the Friday before the party)
• A $10 per person fee will be assessed for any payment made after the payment dead line.
• A $10 Per person fee will be assessed to any party booked within 48 hours of the event date.
• FINAL BALANCE IS DUE ON THE FRIDAY BEFORE YOUR PARTY. YOU WILL RECEIVE A REMINDER PHONE CALL FROM ONE OF OUR REPRESENTATIVES.
• In the event your private party is not “paid in full” by the Friday before your event, we reserve the right to cancel your party and your deposit will be forfeited. NO REFUNDS will be issued.
• Please note GROUPON Vouchers are not valid for any Private Parties. The vouchers can only be used for “OPEN PLAY” only during our normal operating hours.
• No additional time will be allocated for parties arriving late. We strongly urge that private groups arrive 30 minutes early so that your party will begin on time.
• Any private party that operates outside of normal business hours will incur a fee of $10 or more per person. This fee is based on how far outside of normal operating hours the party occurs.

Our policy terms are NON-NEGOTIABLE